If you are not happy with your product that was purchased online for any reason, Grappling Store is happy to exchange it or provide you with a credit on your customer account, providing the product is returned to us in its original condition, undamaged, unused and all packaging and labels intact.
The customer will be responsible for return freight charges.
Defective items must be returned to Grappling Store within (7) seven days of the purchase date to be eligible for replacement.
Proof of purchase must be accompanied along with photos and a letter describing the fault or issue as well as your details. Depending on the fault, certain products may need to be returned to the manufacturer for inspection. Once the goods are deemed faulty the item/s will be replaced with the same item originally purchased.
For items that cannot be replaced, a credit for another item or a full refund will be offered.
Returning a Standard Product
Please complete the 'attached PDF form' and enclose with the item/s being returned.
Grappling Store, Return Department, PO Box 137, Reservoir, Victoria 3073
If you wish to contact our customer service team to discuss your return, please phone (03) 9357 5354
Returning a Bulky Item
1. Affix the Returns Label to the outside of your parcel.
2. Please contact our customer service team to discuss your return on (03) 9357-5354.
3. Our customer service Team will/may arrange for your item to be picked up by a courier.
If you feel that your return falls outside of our policy, then you will need to our Customer Service team on (03) 9357-5354, to confirm if your return can be accepted.